Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that customized equipment, such as strung rackets or personalized jerseys, cannot be returned unless defective.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for the upcoming weekend game.
Do you offer warranties on professional-grade gear?
Yes, most of our high-performance equipment comes with a manufacturer's warranty. Specific duration depends on the brand, but we generally facilitate claims for defects in materials and workmanship.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Direct Sports accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna for higher-priced equipment.
How do I know I am choosing the right size or fit?
We provide detailed size charts on every product page. If you are still unsure, our expert customer service team is available via live chat to provide recommendations based on your specific sport and measurements.